Corporación Cimex S.A. announced yesterday that there are new service centers in Havana that already have the waiting room of the reservation platform, Ticket, enabled.
This is the message they have disseminated through their official channels:
Cimex Statement on Service Centers in Havana
Dear customers, the waiting room on the Ticket platform is now enabled for the Servicentros G and 25, Coyula, and ON El Mar.
It is important to remind you that until the ticket assignment occurs, fuel will continue to be sold according to availability using the queue management system currently in operation.
When registering on Ticket, the customer will be able to book their appointment at only one Servicupet, as the system will not allow signing up at multiple Servicentros at the same time. Customers will be able to access the virtual waiting room and provide the required information, allowing them to wait for their ticket assignment, and then proceed to purchase the fuel.
We suggest staying informed through the official communication channels to continue receiving information regarding this service.
In a previous communication, Cimex specified that the return of Ticket would begin at the El Tángana and 5ta y 112 Servicentros, and would gradually extend to the rest of the city.
These are some contact details that may be useful for complaints or information requests:
Cimex
- Unique Number: 80000724
- Email: [email protected]
- Facebook: Cimex Corporation Official
- X: @cimex_cuba.
- Instagram: @cimex_cuba
Platform Support Team Ticket:
- By phone: Monday to Friday, from 8:30am to 4:00pm.
- 42299389 or 42299391.
- 59964879.
- The seven days of the week.
- [email protected]
- Facebook: @ticketXetid
- Telegram: https://t.me/xetid_ticket
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This app still does not work properly, it was the same in the past and in the end they abandoned it. Three days ago, my friends and I tried to subscribe and it doesn't let you access. I understand that they want to keep things controlled and I don't mind that, on the contrary! But they need to review that system because it doesn't work well. Regards
It doesn't seem functional to me. I registered on the first day in Tangana (3/13) and today 3/25 the number is at 2183. Draw your own conclusions. Telegram seems like a better option to me.
What is needed is for it to work well. Many complaints about being able to sign up.
It is disrespectful to only allow registration at one gas station. People who work in healthcare and have to move daily with our own transportation, if we take one to refuel and we can fill up, we go more than 15 days without refueling. It is inconceivable. It would be better to do it through Telegram.