Waiting room enabled on the Ticket platform for new service stations in Havana

Cimex S.A. Corporation has announced the opening of the Ticket platform waiting room for Servicentros 23 and 24, Tropicana and Acapulco, in Havana. 

This advance aims to optimize the fuel purchasing process at these establishments through a digital queue system.

Despite this implementation, Cimex has remembered to customers that until the corresponding ticket is assigned, fuel will continue to be sold based on availability and using the current queue organization system.

Ticket's operation allows users to register and reserve their turn in a single Servicupet, as the system does not support registration at multiple gas stations simultaneously. Once registered, customers can access the virtual waiting room, where they will provide the required information before their ticket is assigned, which will then allow them to purchase fuel later.

Opinions about Ticket platform in Havana

The implementation of this platform has generated various opinions among users. Some customers have highlighted the organization and speed offered by the application. Marisela Hdez commented that "as more service centers are added, it becomes faster to get an appointment." On the other hand, there are critical opinions about the system's effectiveness. Amelia Gómez Oliveros stated that "the APK works terribly and slowly," while Javier Carrazana described the system as "the trap of the 21st century" and mentioned problems in Villa Clara, where he claims to have been registered since October without receiving a response.

Currently, Havana has eight service centers operating under the Ticket platform, with the goal of reaching 44 establishments by June. The opening of the waiting room at Tropicana is another step toward this goal, with its service scheduled to begin on March 31.